Contact information

Contact Us

This page lists the official customer support and business identity details for Terao. These details match the footer and policy pages.

OUR IDENTITY

Legal Business Name: AN-NAAFI ENTERPRISE PTY LTD
Store Name: Terao
Physical Business Address: 142 Haldon St LAKEMBA, NSW, 2195 Australia

CUSTOMER SUPPORT HOURS

Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM EST. These hours align with our Monday-Saturday order handling schedule for shipment questions, return requests, payment questions, and jump rope product support.

HOW TO REACH US

Current Support Email: support@terao.shop
Business Phone Number: +61476385605

When contacting us about a jump rope order, include the order number, checkout email, product name, rope type, color, handle style, and a clear explanation of the request.

JUMP ROPE QUESTIONS

Customers can ask about rope length, cord material, handle style, bearing format, adjustment details, care guidance, package contents, and return eligibility.